Return Policy

Coffee bean Products

For all coffee bean products purchased from the Coffee Factory online store, if you find the following conditions after receiving the goods, you can apply for return and exchange products from us:

- Incomplete packaging

- Received a different item than what ordered

 

Other Products

Online returns are not accepted in the following situations:

- It has been more than 7 days since the product was received

- The product has been opened or unpacked

If you need to return the product, please email to sofecoffeehk@gmail.com

*In case of any disputes, Sofe Coffee reserves the right to make the final decision